At ASML we enable groundbreaking technology to help solve some of humanity’s toughest challenges. Together with our partners, we provide leading patterning solutions that drive the advancement of microchips.
Our Customer Support (CS) teams are at the core of all of this innovation, travelling the world while solving complex engineering challenges, and working with some of the most important tech industry players like Intel, TSMC and Samsung.
Be technically our hero
Our teams include over 9,500 Customer Support Engineers, working on more than 5,000 extremely complex lithography machines, located in customer fabs (fabrication plants) around the globe. A machine that’s ‘down’ can cost customers thousands of euros per minute, so our Customer Support team works hard to keep them running 24/7.
Our CS engineers ensure that our customers make the most effective use of our hardware and software. Whether you’re a generalist who loves to travel and experience the fast pace of production inside a fab, or a specialist who would rather stay in one place and provide advice for particularly tricky problems, there’s a place for you in Customer Support.
There are over 30 different roles spanning engineering, program management, project and process development.
Frontline engineers in our CS department get to see ASML’s technology in action. Working alongside customers in their fabs, CS engineers aim to detect problems before they can impact production.
In addition to opportunities working with and near our customers, ASML Customer Support department also has more than 1,000 employees at our headquarters in Veldhoven, the Netherlands. These employees support their colleagues in the field and work to bring the voice of our customers back to the broader ASML organization. They focus on new product introduction, high-volume manufacturing, applications (focusing on our metrology & inspection products) or central services (providing training, process development, and new tooling for customer support employees worldwide).
CS also works closely with colleagues from departments such as Sourcing & Supply Chain, Development & Engineering and our factories.
Career tracks in Customer Support
Frontline engineerWork as a generalist ‘in the field’ at chipmaker locations around the world. In this fast-paced cleanroom environment, you’re the first contact with the customer.
Technical expertSpecialize in a particular sub-section of ASML’s machines, supporting frontline engineers from a distance with expert engineering advice.
LeadershipBecome an on-site people manager, or develop into project and program management, working predominantly at our R&D locations to develop and improve services offered in the field.
Product definition specialistCollaborate across departments, translating business objectives into real-world products and services.
Train on the job
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