Search

ASML Customer Support Heroes – Xuanmin’s story 

Discover Customer Support (CS) at ASML through the eyes of Xuanmin, a CS engineer, who shares all about experiencing chip-making innovation first-hand. She discusses how at ASML she is encouraged to develop her leadership skills, next to her engineering expertise.

A hero's profile

Name: Xuanmin He 

Job Title: Technical Support Engineer 

Years at ASML:

Background: Mechanical engineering 

What she loves most about working at ASML: I love that we have so many development opportunities. I get all the training, mentoring and coaching that I need to develop into the direction I want to go to. 

Enable third party cookies to play this video
"Technically, CS engineers are heroes, because they have to combine their technical expertise with high level collaboration skills. We provide not only structural solutions to our customers but we also ‘put out fires’ every day. All this, while building our project management and leadership skills.”
What does it take to be a CS hero?

Our Customer Support team takes on seemingly impossible missions and troubleshoots the world’s most cutting-edge technology. No two days are the same and every challenge is an opportunity for growth. But what exactly does a CS engineer need to succeed in this fast-paced environment?

  

CS superpowers: 

  • Excitement to solve complex puzzles everyday 
  • Precision mentality 
  • Positivity and confidence in your skills 
  • Ability to remain calm in fast-paced, dynamic situations 
  • Motivation to learn and develop 
  • Communication skills in addition to technical skills 


If all the above describes you, then our Customer Support team may be a perfect fit for you!

ASML_GMF_mechanical_handling_robot_004

Find out more about the other teams in ASML

Chandler, US

Hillsboro, US

Hwasung, South Korea

Kiryat-Gat and Migdal Ha’Emek, Israel

Linkou, Taiwan

Hsinchu, Taiwan

Veldhoven, the Netherlands

Maynooth, Ireland