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Team leader: IT Helpdesk / End User Services

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In a nutshell

Location

Berlin, Germany

Team

IT

Work experience

4-9 years

Technical field

Computer Science and Software Engineering

Travel

No

Job ID: 2252

Team leader: IT Helpdesk / End User Services

Your working environment

In the departments of the "Supporting Functions" you may not come into direct contact with our products, but with your expertise you contribute significantly to the smooth functioning of our company. Only with colleagues from these structured, efficient and supportive departments, such as Human Resources, Accounting, Controlling, IT and Communications, is it possible for us to grow beyond ourselves and achieve our goals as a company.

Your tasks

  • Professional and disciplinary management of the team members
  • Planning and controlling tasks within IT end user support
  • Assigning and processing support tickets for 2nd level / 3rd level support
  • Installing, configuring and troubleshooting operating systems and software in the client environment
  • Contact person for project work – special hardware & client systems
  • Controlling external service providers and suppliers
  • Continually coordinating processes and specifications with global ASML End-User Service

Your qualifications

  • University degree in computer science/business informatics or related sectors, several years of relevant professional experience
  • Proven experience in IT helpdesk / end-user services
  • System installation, configuration and analysis experience
  • In-depth knowledge of end-user system infrastructures including networks, IT security and cloud computing
  • Good sound knowledge of the current Windows system
  • Very good hardware knowledge in the client and peripherals sectors
  • Knowledge of data protection processes and regulations (e.g. GDPR)
  • Very good command of German and English

Your skills

  • Leadership and organizational skills
  • Ability to manage multiple projects
  • Excellent communication skills

Further information

*Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

What we offer you:
  • A job with a promising future in Berlin Neukölln 
  • Your daily working hours can be organized on a flexible basis 
  • We reward performance with an attractive remuneration (including Christmas and holiday bonuses as well as variable remuneration components) 
  • A varied and innovative working environment in a strong team 
  • Together we can realize your professional plans for the future and offer you specific opportunities for advanced training and development 
  • Flat hierarchies and short decision-making processes that encourage independent work 
  • The opportunity to convert variable remuneration components into additional days off 
  • We promote team spirit through regular company events 
  • Extensive health and sports offers (e.g. subsidy for sports activities, health days, company doctor, free vaccinations, etc.) 
  • Travel allowance for BVG company ticket or bicycle 
  • We will reward your recommendations through our "Employees recruiting employees" program. 
  • Reimbursement of moving expenses for you and your family 
  • Access to organized childcare and vacation care 
  • A variety of attractive discounts

Are you interested? - Then apply now using our online application form, stating your expected salary as well as your earliest joining date.
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