IT End User Services - Hardware & Software Support

Your working environment

In your "Supporting functions" role you might not come into direct contact with our products, but with your expertise you will contribute significantly to the smooth functioning of our company. Only with colleagues from our structured, efficient and supportive departments, such as HR, Accounting, Controlling, IT and Communications, will it be possible for us to grow beyond ourselves and achieve our targets as a company.

Your tasks

Recording all incoming support requests, preparing and processing / resolving the requests and documenting them in the ticket system for 2nd / 3rd level support
Simple administration of our Active Directory (password resetting, unlocking users, setting default permissions, moving clients into OU groups)
Installing and configuring client operating systems and software
Analyzing, troubleshooting and ensuring that defective components in the client and machine sectors are disposed of correctly
Integrating clients, machines and peripheral devices in the network under clean room conditions
Installing IT workstation equipment and its peripherals (desktops, notebooks, printers, scanners, telephones, mobile devices, etc.)
Configuring / troubleshooting in meeting rooms

Your qualifications

Trained in the IT system electronics, IT specialist / system integration sectors or comparable training
You have at least 4 years of professional experience from working in the described areas of responsibility
Very good hardware knowledge as well as very good, broad-ranging knowledge of Windows
Good knowledge of software tools in the client-server environment, especially Microsoft software products
Very good command of German and English

Your skills

Customer service and high solution-oriented way of working
Keen open-mindedness and ability to work in a team
Analytical thinking and hands-on mentality

Further information

*Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

What we offer you:

A job with a promising future in Berlin Neukölln
Your daily working hours can be organized on a flexible basis
We reward performance with an attractive remuneration (including Christmas and holiday bonuses as well as variable remuneration components)
A varied and innovative working environment in a strong team
Together we can realize your professional plans for the future and offer you specific opportunities for advanced training and development
Flat hierarchies and short decision-making processes that encourage independent work
The opportunity to convert variable remuneration components into additional days off
We promote team spirit through regular company events
Extensive health and sports offers (e.g. subsidy for sports activities, health days, company doctor, free vaccinations, etc.)
Travel allowance for BVG company ticket or bicycle
We will reward your recommendations through our "Employees recruiting employees" program.
Reimbursement of moving expenses for you and your family
Access to organized childcare and vacation care
A variety of attractive discounts

Are you interested? - Then apply now using our online application form, stating your expected salary as well as your earliest joining date.

Learn more about this job

About the location

Berlin

About ASML