Field Application Engineer, HMI

Job Title

Field Application Engineer, HMI

Degree:

Work Experience:

Travel:

Workplace Types:

Job Description:

Support customer to optimize existing applications, develop new applications, on ASML e-Beam Metrology & Inspection solutions, in order to enhance ASML Holistic Patterning technology adoption and increase ASML tool utilization at customer R&D and HVM.

Job Description:

• Provide onsite product application support to customer yield engineering, metrology, and Litho teams.
• Develop strong technical relationship with direct customer interface.
• Manage product engagement with regular customer review meetings and bringing critical customer requirements to Account Team and RPM (Regional Product Marketing).
• The ideal candidate will have excellent communications skills with a passion for problem solving in a pragmatic manner; More importantly feel proud that his/her own developed solutions get adopted and satisfied by customer.
• Day-to-day activities includes front-line support at customer site with face-to-face interface as well as email and phone communications, characterizing issues reported, and driving timely solutions feedback to customer.
• First line customer engagement role: working with customer daily on e-Beam Inspection & Metrology solution technical development. Drive and monitor ASML eBeam product & solution engagements at customer site.
• Project ownership: provide necessary input to RPM project leader to define technical specs and timeline with customer; own SOW work-stream(s) and drive SOW execution.
• Bring technical requirements or technical issues to RPM and Account team, with a sense connecting the impact to business.
• Conduct onsite product training / knowledge transfer to customer.
• Weekly reporting and tracking of customer engagement status; On-time reporting/escalation to AT (account team) and RPM upon business critical information/issues; Summarize BKM (best known method) and share within Apps team (extend to WW Apps team)
• Travel: up to 30% travel required within China based on customer project; overseas travel is also required based on training/conference arrangement​

Qualifications:

• ≥Bachelor degree in Physical Sciences, Optics, Electrical Engineering, Chemical Engineering, Materials Science, Mathematics etc.
• Solid knowledge of inspection & metrology tool usage; Customer M&I working experience is preferred
• Strong in logical thinking, analytical and problem solving skills; Scripting (in Python, MATLAB) skill is a plus
• Strong communication, plan & organization, x-sector collaboration and people/project leadership skills; Sensitive to dynamics at customer site
• Strong interpersonal skills and ability to work effectively with different cultures
• Fluent English speaking & writing skills

Organization: • Work within ASML eBeam business unit Sales and Business Development organization, and report to China Field Applications Manager of the eBeam business unit