ASML's commitment to outstanding customer support is second to none. It's a well-established network of highly knowledgeable professionals committed to provide high quality support customised to the specific requirement of our customers. This support includes service engineers - armed with the most up-to-date technical information - to ensure the highest levels of machine performance, as well as applications specialists who support optimal (system) processing and new product implementation. Combine this with comprehensive training programs plus a logistics protocol that satisfies more than 99% of all parts requests within the first 24 hours and you have a professional support organization that is clearly focused on putting the "Customer First".